Privacy Policy

2. Data We Collect

We collect only what is needed to provide our services and communicate with you. This includes:

• Contact information: name, email address, and telephone number provided via our contact form or in person.
• Watch details: descriptions of the timepiece you bring in, including brand, model, and reported condition.
• Technical data: IP address, browser type, and pages visited, collected automatically when you use our website.
• Cookie data: consent preferences stored locally on your device.

Legal basis for processing:

• Service enquiries and repair work: performance of a contract or pre-contractual steps.
• Website analytics: legitimate interest in understanding how the site is used.
• Marketing communications: your consent (you may withdraw at any time).

Retention: Contact and service records are kept for up to 5 years from the date of last service. Website analytics data is retained for 26 months.

3. How We Use Your Data

• To respond to your enquiries and provide watch repair services.
• To send updates about your watch while it is in our care.
• To maintain a service record for your watch, which helps with future visits.
• To understand how our website is used and improve it.
• To comply with legal obligations under Thai law.

We do not sell personal data to third parties. We do not use your data for automated decision-making or profiling.

4. Third-Party Services

We may share limited data with the following categories of third-party service providers who assist us in operating the website and business:

• Analytics providers (e.g. Google Analytics): aggregated website usage data.
• Email and communication tools: to manage and respond to enquiries.
• Parts suppliers: we may share watch descriptions (not personal contact details) when sourcing parts internationally.

All third parties we work with are required to handle data securely and only for the purposes we specify.

5. Data Protection Measures

• Website communications are encrypted using TLS (HTTPS).
• Digital records are stored on password-protected systems with restricted access.
• Physical service records are kept in a locked cabinet within the workshop.
• Access to customer data is limited to staff with a direct operational need.
• In the event of a data breach affecting your personal information, we will notify you and the relevant authority within the timeframe required by Thai PDPA.

6. Cookies

Our website uses cookies to function correctly and to understand how it is used. Cookies are small text files stored by your browser. For full details of the cookies we use and how to manage them, please see our Cookie Policy.

Essential cookies cannot be disabled as they are required for the site to work. Optional cookies (analytics, marketing) are only set with your consent.

7. Your Rights

Under the Personal Data Protection Act B.E. 2562 (Thailand) and applicable international standards, you have the following rights:

• Access: request a copy of the personal data we hold about you.
• Rectification: request correction of inaccurate or incomplete data.
• Erasure: request deletion of your data, subject to legal retention requirements.
• Portability: receive your data in a structured, machine-readable format where technically feasible.
• Objection: object to processing based on legitimate interests.
• Withdraw consent: withdraw any consent you have given, at any time, without affecting the lawfulness of prior processing.
• Complaint: lodge a complaint with Thailand's Personal Data Protection Committee (PDPC) if you believe your rights have not been respected.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. External Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their policies independently.

9. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.

10. Updates to This Policy

We may update this policy from time to time. The revised version will be published on this page with an updated date. Significant changes will be communicated by email where we hold your contact details. Continued use of our website following an update constitutes acceptance of the revised policy.

11. Contact

For privacy-related questions or to exercise your rights: